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Orders

Here you can find all you need to know about orders.

I can see some products are shoppable, and others are not?

The shoppable products are available for online purchase on our webshop. These items will be shipped directly to your doorstep or to a pick-up point of your choice. If a product is not available for purchase online, you can select "Look for this in-s

Some items have minimum quantities. Can I order just one instead?

Most of our products are available with a minimum order quantity. The minimum quantity is mentioned on the product pages. Every product has a different packaging and minimum quantity to optimize our logistical operations and minimize carbon footprint

What if a product is out of stock?

If a product is out of stock, you can leave your email address and click the button "NOTIFY WHEN AVAILABLE". As soon as the product is back in stock, you'll receive a notification by email that the product is back in stock.

Do I need an account to place an order?

You do not need an account to place an order.

Do I receive a confirmation when placing an order?

Yes. Once you've placed your order, you will receive an order confirmation email. Once your order has been shipped, you will receive a shipping confirmation email.

When will I receive my order?

For orders placed before 1pm (GMT-5hrs), we will ship out the same day. All orders, later than 1pm (GMT-5hrs) will be shipped the next business day. Please take into account 2 - 3 business days for your order to arrive.

How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking code. This tracking code can be used to track the status of your order.